Masayuki Inouye, MD

Doctor Inouye was very pleasant, had great bedside manner and was very comforting. He explained everything perfectly without making me feel stupid. He provided multiple solutions and presented a reasonable treatment option.

The best thing you could do is access more parking space. I had to park two blocks away to get to the appointment. Other than that, everything was just beachy.

Dr Inouye is always professional and pleasant to deal with. Explains scenarios in a manner that the patient can understand

Excellent doctor. Knowledgeable.

Dr INOUYE is marvelous, I have been seeing him for years

My doctor is very, very thorough. He explains everything to me and he's so patient. I would recommend him to my family and all of my friends.

I felt that the doctor explained everything clearly so I could understand it. He spoke English so it was easier for me to understand it and I left very, very comfortable in what is going to happen with my surgery. So I am very, very satisfied with the doctor. I thought the experience was terrific, the visit was terrific, so I am very happy with it.

The parking garage is horrendous and makes it impossible to schedule future appointments.

Waited too long at the receptionist desk. She was the only one taking calls, dealing with patients in queue. However, she was polite and gracious.

The provider was very helpful, very attitude good. Even at the desk as I went in, very pleasant. As I visited the doctor the entire time, it was pleasant.

Dr. Inouye and his staff were excellent. So thank you very much to all of them.

Very pleasant interaction. He answered all of my questions and gave me useful advice. Overall, a very positive expericence.

Everything was easy, I understood everything and he answered all my questions.

Thank you.

The doctor was more than 45 minutes late seeing me when I was on time, and he seemed a little bit disconnected with my situation. He just didn't seem like he was totally present.

I greatly respect and admire Dr. INOUYE. He is a superb doctor and a kind and caring human being.

Dr. Inouye came across as extremely knowledgeable. However, he seemed very impatient with me or annoyed. So that did not go down well. But I would see him again because he was very knowledgeable.

They are very professional in every aspect.

Parking lot for hospital was a challenge

Front office staff was very welcoming and caring.

We have seen Dr. Inouye for many years and his expertise and insight is terrific.

Amazing doctor and staff.

The only thing, is that one of the front desk people was on their cell phone the entire time I was in the office, arguing with someone.

Dr. Inouye is a great doctor but having to wait almost two hours is totally unacceptable.

Dr inouye was great but I waited 1 hour and 15 min for my appt

Dr Inouye and his entire staff are phenomenal. Everyone is caring, professional, knowledgeable and concerned about each patients well being.

Doctor was transparent and explanation of the situation was easy to understand. He displayed excellent bedside manners and asked if we had any questions before the appointment concluded. Prescriptions were almost immediately sent to the pharmacy.

Felt confident after I left

I had a great experience and the doctor was great

Very. Good

He was very professional and made me feel very comfortable. One of my problems I have is vertigo. He showed me how we could eliminate it and gave me an exercise to do daily. It was good to know that we could possibly get rid of it. again I think he was excellent.

The office staff was great

Dr.is very nice.

I have been a patient for years. He always answers all of my questions and concerns in a manner that I am able to understand. He takes the time to look at my history and advised me accordingly. He is very personable and patient.

Excellent service as always. Thank You

I had a very positive experience, not only with the doctor and the audiologist, but also with his staff.

Parking since this was my first visit to the hospital I was not informed about the parking. The amount if cars looking for parking space but no post about handicapped parking. No one available for questions. Poor planing but great Dr.

Please fix the phones the staff was just as frustrated as the patients

I received excellent response from the entire staff during my visit with Dr. Inouye. I am so pleased that Dr. Inouye was recommended to me and I am now able to be under his care.

Dr. Inouye is a highly skilled doctor-knowledgeable, attentive and efficient. I have been seeing him for many years for various problems and he always knows the correct treatment.

Excellent doctor

Dr Inouye is fantastic! He definitely listens, comprehends, respects what you say, spends time.... and is compassionate and caring - Unlike many... actually MOST doctors. I have already, and will continue to highly recommended him. Btw: the first ENT I tried to see couldn't/wouldn't schedule until sometime in January - though I had been sick for 1 week already. Dr Inouye's office got me in asap, and after the medication he prescribed ... I was feeling better within 2 days!

Dr. Inouye is very professional. I would recommend him to any of my family and friends, all of my family and friends. And I trust his expertise.

The parking at Hackensack hospital is horrendous and is a factor in my looking for a different care provider in a better location.

Dr. Inouye is a fantastic doctor. He is a great listener as well as a very competent doctor.

Dr. Inouye is the epitome of professionalism. There's nobody better.

Dr. Inouye is first rate. Feel like I am secure hands when seeing him.

I want to thank the doctor for helping me. My ears are so much better now. Thank you.

He listened to my concerns and provided me with information on how to proceed with my treatment. I would most definitely recommend him !!

He is very knowledgeable/experienced , thorough and willing to spend time with patients to discuss all the available treatment options and the best available treatment plan for the patient.

The staff was very welcoming and the doctor very compassionate. A 10 thru and thru.

Yes, just wanted to say it was a very good experience. The doctor was very professional, very patient, listened to all my questions and I have a follow-up visit scheduled which I'm glad to have occurred and I would recommend him to anybody. Thank you.

DR.INOUYE was prompt(which was considerate),impressively knowledgeable and all prescriptions have eased my conditions immediately. However, my experience with the office personnel was not acceptable.

Unfortunately, the receptionist who greeted us was more interested in playing with her Instagram than she was with actually assisting.

The experience was Terrific and my concerns answered and alleviated .

The visit was excellent. The doctor gave me all the information I needed and I would use him again. Period. I would recommend him to other patients also.

Dr. Inouye has changed my life. I can actually enjoy my life again by smelling, tasting, and all of the things. So I am 100% satisfied with his service. And as I said, it has absolutely transformed my life. And I can actually enjoy it again. So I'm very thankful for his work.

Dr. Inouye was excellent!!! He is always professional, knowledgeable and friendly. If you can please only charge 5 dollars for the valet parking fee.

Wonderful staff and doctor

The front desk check-in was quick, but the people in the front were not personable, they did not smile, and for the most part, no eye contact. There's additional training in professionalism. Not disrespectful, just disengaged and no eye contact.

Your phone system is lately awful. I called during the week to see the doctor and your answering service answered and said they would forward over my message to the office. I never heard back from the office so I kept calling and your answering service said they would forward on my calls. When I finally arrived for my appointment at the office, they told me they NEVER received my messages from your answering service.

Dr. Inouye is one of the best providers I have ever dealt with.

Very happy..

Dr was very eager to listen to everything. I said about my health concern - ear infection - and the history of how I had been feeling with a sinus infection prior to the visit. He explained everything he was going to do in great detail, had concern for my condition and gave me a treatment plan that was highly effective giving me almost immediate relief from symptoms.

The parking was terrible and the parking lot is too confusing. Walked around for a long time before I could get to my car. Getting there was just as bad, trying to get into the garage.

Dr.Inouye is professional and kind. I have used him on many occasions. He is a credit to your staff.

Professional courteous and pleasant:

Best of the Best

I have seeing this doctor for about 25 years. He is pleasant and. Knowledgeable.

Great Doctor awful wait time

I would like to know if I can schedule a visit for my mom who is like 70 plus.

Dr. Inouye was very easy to talk to and Extremely knowledgeable . He made me feel at ease. He answered all of my questions and concerns. I look forward to seeing him again in 6 months.

Yes, we waited an hour and a half to see the provider.

Wonderful staff, didn't have to wait. Doctor was personable, which is very important to me! He had to scope through my nose and it's the first time that procedure wasn't excruciating for me. Answered questions thoroughly and I feel I could reach out if necessary anytime in the future.

This was the first time my husband and I had visited Dr. Inouye and we were very impressed with him. We would definitely go back again. We made appointments for the next time and we've already told family and friends, thank you for offering such a decent man who actually knows what he's talking about.

I have been with Dr. Inouye for decades at this point and I drive an hour and 15 minutes to see him because I've moved away. That is how wonderful I think he is and I will continue to do so as long as I can. I cannot say enough about how much I like him and how much I have confidence in him.

I waited 1 hour to see the doctor. I had a feeling he didn't know I was waiting for him in the little room after nurse checked me in. It was a terrible experience as I rushed to get to the appointment on time and I live over a half hour away. This made my appt stressful.

did not resolve my situation, sent me to do an audio and pressure on my ear and instead of checking to see why is the reason that I'm having the issue that I explained to him, instead he referred me to a oral surgeon or a neurologist which is not the point. I think he should have tried to help me even better. Just the fact that he just looked into my ear and said it was fine I don't think is the the best answer for myself.

I was made to believe that I was going in for a biopsy, not a consult before a biopsy. After confirming they had the paperwork/data that was needed, I was given a phone number to call and schedule a biopsy. When I called, I was told that I had to hand deliver a cd before I could even schedule the biopsy, even though the provider had said they had everything and the number was just to schedule the biopsy. If I had known, I would have brought it with me to my appointment, as I live about an hour away and work full time. It feels like there is no communication, and since the doctor made it seem like my nodule is somewhat of a big deal and should be removed on the sooner side, this feels like prolonging anxiety.

Thank you

Dr. Inouye is an excellent doctor. It's just unfortunate that you generally have to wait at least one hour from the time of your appointment to see him.

The visit with Dr. Inouye is always excellent! He listens, encourages discussion for problems & solutions. The issue we have is this new system of getting to speak with the office. I DO NOT LIKE A MIDDLE MAN!! It take twice as long to get to speak with the office! You can call me to discuss!

Except for being seen later than the appointed time Dr. Inouye is excellent!

I felt Dr. Inouye listened well and explained what needed to happen and I left feeling calm and confident that I had made the right decision in choosing to use him as my surgeon.

I felt like this was the first time since I had COVID that someone had understanding and empathy for long COVID.

Dr Inouye as always very compassionate. Ive stopped seeing him for a while because of insurance change, when i came back yesterday of another problem my thyroid , he was still very concerned about the care of my ear. This means a lot , i felt so secured and confident under his care as i always been eversince , i started seeing him 10 years ago. I strongly recommend Dr Inouye , aside from his expertise in his field , his compassion I truly appreciate. Furthermore the staff are polite and very helpful .

Dr was attentive and answered all my questions clearly very nice staff also. Excellent Dr and very knowledgeable and kind

It was a great experience. Dr. Inouye put my mind at ease which was fantastic! I highly recommend him to anyone.

Dr. Inouye was patient and kind and explained my situation . I would highly recommend Dr. Inouye as I felt confident in his explanation and the treatment he prescribed.

It was very difficult to get a hold of a live person directly related to Dr. Inouye. I always ended up going through an answering service and it ended up being a phone tag. Not to mention the appointment was difficult to schedule for the following year. Again, I had to go through the office and wait and hope that I received a call from the staff. It was a very difficult and somewhat antiquated system to set up. Otherwise, my visit with Dr. Inouye was very, very good.

Dr. Inouye is the best!

Perfect except for long delay

Staff is very friendly

I very much like the doctor. He explains everything I need and I'm an old lady and I ask lots of questions and he's always very patient yet very professional. He looks right at me in my eyes and talks to me and I just think he's the best and so now I do recommend him to everybody I know, my family and my friends. So I couldn't have anybody better. I like him the best. Thank you so much.

Dr. Inouye took the time to look at my test result and explain what was needed and the pros and cons of each choice. He was very thoughtful and listened to my concerns and provide insight into what to expect. I really appreciate it.

Very efficient use of time. Great staff.

I am very pleased with the medical care , attention and understanding of my medical needs

Dr masayuki inouye was friendly. Did a great job helping my mother. I would recommend him to anybody. The staff was also friendly.

Dr. Inouye was very courteous. He was helpful and explained how I should take care of my ears. And he gave me some advice. He was very courteous and helpful. I wouldn't hesitate to recommend him to others. Thank you.

Extremely rude and inefficient staff. Took many calls to schedule an appointment and the staff did not respond to any messages left. When pressed, even refused to schedule an appointment. By far the worst staff I have ever encountered

We had to wait over an hour to be called and we were not notified of any reason. Also had to cancel our hearing test because we had another appointment.

VERY GOOD EXPERIENCE

The parking situation is terrible!

Confident of successful outcome at this time...

Dr Inouye has a great bedside manner.

I waited an 1-hour & 1/2 for doctor. We were not informed of any delays. I felt rushed & not all of my concerns were addressed. Hopefully this does not happen again. Was not a good start.